Party Works Rentals, LLC
The South Jersey Bounce House Rental Specialist
Frequently Asked Questions
WHAT IF IT RAINS?
While we can still set up in some inclement weather we do require that the equipment be deflated and not used during any period where there is thunder, lighting or winds in excess of 15mph. This may result in the equipment not being used for a portion or even all of your rental period. If you would prefer to cancel your event we require 72 hours notice and we can either move your event to another day or issue you a rain check in the amount of the deposit that will be good for one year. We do not offer any discount, refund or raincheck once outside of the 72 hour cancelation window even if the equipment was not able to be used.
Equipment that is intended to be used as dry only is constructed from a different vinyl than the wet units. The dry equipment does not have the textured non-slip surface that the wet units offer which could result in it becoming slippery and causing injury to occur. Because of this and the possible damage to the equipment from becoming wet we do reserve the right to cancel if the chance of rain is 40% or greater.
If you fail to comply and deflate the equipment and take the necessary steps to protect our equipment during periods of thunder, lighting, or winds in excess of 15 mph and the equipment was to become damaged you would be responsible for the repair or replacement of the equipment as well as the lost revenue.
DO YOU ALLOW OVERNIGHT OR MULTIPLE DAY RENTALS?
Yes! We do require that the equipment be set in in a fenced backyard and that the blower be removed and taken inside overnight during the rental. We can not leave equipment overnight if it is in a front yard and not secured.
DOES THE PRICE INCLUDE SET UP?
Yes! To ensure customer safety and satisfaction a professional installation is included with every delivery. Our operators go above and beyond receiving yearly certification for Advanced Inflatable Safety Operations from SIOTO to ensure all current ASTM standards are adhered to.
DO YOU DELIVER TO OTHER CITIES NOT LISTED IN YOUR DELIVERY AREA?
Occasionally, but please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees will apply.
DOES THE STANDARD 6 HOUR RENTAL TIME INCLUDE YOUR SET UP TIME?
No. We arrive early to set up so you get the entire rental time to play. We may even have to arrive hours before your event start time and pick-up hours after your end time due to routing. There is never an additional charge for this extra time.
WHEN DO YOU SET UP?
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up even further in advance. Our first delivery is typically at 7am. We will text our 1 hour delivery and pickup window the day before so you can arrange for an adult to be at the party location at the time of arrival.
WE'VE RENTED SOME REALLY DIRTY JUMPS FROM OTHER COMPANIES IN THE PAST. ARE THEY ALWAYS THAT DIRTY?
No. The jump should always be clean when you get it. It should also be free of any damage, duck tape, large stains, or other eyesores. Party Works Rentals, LLC cleans and disinfects after every rental. During most rentals we do a quick clean on location, after inspection, before packing up. This gets most of the large items that could damage the inflatable off before transport. Once back at our location a deeper cleaning is preformed.
DO WE HAVE TO KEEP IT PLUGGED IN THE ENTIRE TIME?
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. Only cords provided by Party Works Rentals may be used and multiple cords can not be connected together for safety reasons.
WHAT PAYMENTS DO YOU TAKE?
Most customers pay by credit card but please reach out if other arrangements need to be made. We do require that deposits be paid by card. Payments can be made at any time by using our online system and unless prior arrangements have been made final payment is due 72 hours prior to your rental, as is the signed contract. This is to avoid any unnecessary delays and to ensure everyone receives their order on time.If you do not make your final payment or sign the contract at least 72 hours before your rental start time you will need to call the office after completing them to be added back on top the schedule. No equipment will be delivered without a signed contract and final payment without prior arrangements.
WHAT ABOUT PARKS, PUBLIC AREAS AND APARTMENT COMPLEXES?
Unfortunately, due to liability and insurance reasons we are unable to service private events that are held at parks, apartment complexes or other public areas with the exception of corporate clients. If you are having a public corporate event please call the office at 609-694-8348 so arrangements can be made.
DO YOU REQUIRE A DEPOSIT?
Yes. All orders require a 25% non-refundable deposit be placed on a credit card. If you cancel prior to your rental, and give us at least 72 hours notice, you will be given a rain check that is good for 1 year. This deposit is credited towards the total cost of the rental and is not in addition to the total price.
HOW BIG ARE THE BOUNCE HOUSES?
Please note the space required for each inflatable (listed near the large picture) as some are VERY big and require extra space. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump.
When in doubt, measure your space to make sure it will fit. You want to ensure you have enough space for the listed set up area and not just the actual size listed. Once we arrive there are no refunds given if the equipment does not fit and can not be set up. We do not carry extra inflatables with us so we are not able to switch to smaller option at that point.
WHAT ABOUT THE BIG JUMPS? ANY SPECIAL REQUIREMENTS?
Check the requirements listed with each jump. Also, make sure you have a clear path of at least a 5 feet to access to the area where it will be set up. The jumps can weigh 650 pounds or more so we need a clear path with ample room.
WHAT SURFACES DO YOU SET UP ON?
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. If we need to set up on any surface other than grass please let us know ahead of time so we can make arrangements to bring all the correct equipment to ensure your safety. Please note there may be a fee for any setup that requires sandbags.
We can not set up on inclines (greater than 10 °).
CAN WE SEE A COPY OF YOUR CONTRACT AND SAFETY RULES?
Yes. There is a link in your receipt to view our contract once you've ordered or you may contact our office to get a copy ahead of time. You can see Party Works Rentals safety rules on our Inflatable Safety Rules page.
ARE WE RESPONSIBLE FOR THE UNIT IF IT GETS A TEAR OR DAMAGED IN ANY WAY?
Yes and no. You are not responsible for normal wear and tear on our units. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower and lost income which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign on all of our safety rules so that you can be the trained operator.
WHO WILL DELIVER MY RENTAL?
Your rental will be delivered and setup by our friendly and knowledgeable staff. They are trained yearly through SIOTO and receive an Advanced Inflatable Safety Operations Certification to ensure the latest ASTM Standards are followed and you have the safest possible experience. All staff can be easily identified as they will be wearing a Party Works Rentals t-shirt. Any of our staff would be more than happy to answer any questions you may have.
DO I NEED A WATER SUPPLY FOR MY WET RENTAL?
Yes. You need to provide the water hookup and a hose long enough to reach from the water source to where you want the inflatable. If need be we have hoses available for rent. Please let us know if you need to add one to your order.
CAN MY INFLATABLE BE SET UP INSIDE?
That's a very tricky question. The short answer is yes but it does depend on a number of factors. Each inflatable has a different height. In addition to the height of the inflatable you need to allow an extra 2-3 feet for movement while the inflatable is in use. This would need to be on a case by case basis but it you have the clearance it is definitely something we can do.
CAN I PICK UP THE RENTAL MYSELF?
At Party Works Rentals safety is our top priority and we do not feel as though we can ensure the safety of our customers without providing a professional installation. We need to be on site to evaluate the set up area, check for overhead dangers, ensure the correct power cord is being used, and make sure all tie downs and anchors are secured. Due to all of this and our insurance not allowing customer set up we can not allow customers to pick up and set up any equipment.
DOES AN ATTENDANT STAY WITH THE RENTAL FOR MY PARTY?
Party Works Rentals does not offer attendants with residential rentals. At drop off you will be trained on the rules as well as safety requirements and proper operation. An adult must be present to supervise children on the equipment at all times. Attendants are available for corporate events for an additional fee.
WHAT IF THERE IS A PROBLEM AFTER DELIVERY?
If you have any questions or if anything is wrong call us immediately at 609-694-8348. We will try to help you resolve the issue or come back to the location to make adjustments as needed.